Client Support

You have a team. Here's how to reach us.

This page is for REACHRIGHT clients. Real people read these inboxes Monday through Friday, 9:00 to 5:00 Central, and you'll hear back within one business day. Pick the lane that fits and we'll take it from there.

Website & Technical Support

Something on your site needs a fix, an edit, or a fresh set of eyes. This is the inbox for it.

Your site is down or something looks broken
Content updates and page edits
Forms, email, or domain issues
How-do-I questions about your website

Email Technical Support

or write to support@reachrightstudios.com

Speed things up: include your church name, the page URL, and a screenshot if you have one. The more we can see, the faster we can fix it.

Billing & Account

Most billing tasks don't need an email at all. The billing portal handles them on the spot:

Update your card or bank info
Download invoices and receipts
See your full payment history
Update your billing email

Open the Billing Portal

No password to remember. Enter your billing email and we'll send you a secure login link.

Portal can't do it? Email accounting@reachrightstudios.com for plan changes, billing questions, or anything else account-related.

Is your website down?

Email support@reachrightstudios.com with URGENT in the subject line. Down sites go to the front of the line.

Report an Outage

Common Questions

Answers before you even ask.

Still stuck after reading these? Email support@reachrightstudios.com and a real person will sort it out.

How fast will I hear back?

Within one business day, and usually faster. Our support team works Monday through Friday, 9:00 to 5:00 Central. If you write in over the weekend, you’ll hear from us Monday.

How do I update our credit card or bank account?

Use the billing portal. Enter your billing email, click the secure link we send you, and update your payment method. It takes about two minutes and the change applies to your next invoice automatically.

Where do I find our invoices and receipts?

Every invoice and receipt lives in the billing portal. Log in with your billing email and you can view or download your full payment history any time. No need to email anyone.

How do I request a change to our website?

Email support@reachrightstudios.com with the page URL and what you’d like changed. Screenshots help. We’ll confirm we received it and let you know when to expect the update.

Can I make edits to our website myself?

Yes. You have full access to your site’s backend, and we’re adding step-by-step video tutorials to this page soon. If you’d rather we handle it, just email support and we’ll take care of it.

What if our website is down?

Email support@reachrightstudios.com and put URGENT in the subject line. Down sites go to the front of the line.

I’m not sure which team I need. Who do I email?

When in doubt, email support@reachrightstudios.com. We’ll route your question to the right person so you don’t have to figure out our org chart.

Not a REACHRIGHT client yet?

This page is for churches we already serve. If you're checking us out, start with a free marketing review. We'll look at your church's online presence and tell you exactly what we'd fix.

Get a Free Marketing Review or contact us with a question