This document outlines our commitment to your satisfaction and understanding of the services provided by REACHRIGHT. We aim to avoid complex legal jargon, ensuring clarity and fairness for both parties. We focus on mutual benefit and long-term success.
REACHRIGHT offers four distinct services. Your organization can subscribe to any combination of these:
- Web Subscription
- Local SEO Subscription
- Google Grant Management Subscription
- Sermon Sling Subscription
For ease of use we have provided the following table of contents to make this document easier to navigate.
Table of contents
Web Subscription Overview
Service Description
By subscribing to the Web Subscription with REACHRIGHT Studios LLC, you are engaging our services to design and develop a themed website. This service is available for a one-time setup fee of $997, along with a monthly maintenance fee of $97. If you commit to and maintain this service for a minimum of 12 months, the one-time setup fee will be waived.
Commitments and Responsibilities:
Your Commitment:
- Authority: You confirm that you have the authority to enter this contract, either for yourself or on behalf of your organization.
- Collaboration: You agree to provide all necessary resources, information, and materials in the required formats and timelines to facilitate the project’s completion.
- Feedback and Deadlines: You commit to timely review and feedback on our work. Adherence to mutually agreed-upon deadlines is expected.
Our Commitment:
- Expertise and Timeliness: We bring our professional experience and skills to fulfill all agreed-upon aspects of this project within the set timeframes.
- Meeting Deadlines: We will strive to meet every deadline, ensuring a smooth progression of the project.
- Confidentiality Assurance: All information and materials you provide will be treated with the utmost confidentiality.
Design
We specialize in crafting look-and-feel designs with flexible layouts that are responsive across various devices and screen sizes. Our design process is iterative, primarily using HTML and CSS. This approach allows us to avoid time-consuming creation of static mockups for every template. However, we do employ static visuals occasionally to demonstrate the general style direction (like color, texture, and typography), which we refer to as the ‘design atmosphere’.
When you choose our service, you’re getting a website built on a pre-designed layout. This approach gives you the freedom to upload and customize your content according to your preferences. If you require a more personalized touch to align with your brand’s colors and imagery, we offer customization services for an additional $997, or included with the purchase of our Google Grant or Local SEO services. Should your needs extend to a fully custom website, we are happy to provide a separate quote for such services.
Logo Design
The standard pricing does not include logo design. However, if your organization requires a custom-designed logo, we can offer this as a separate service. Our team will work with you to create a logo that resonates with your brand identity, providing a separate estimate for this service.
Photography
For clients who opt for our content uploading service, we provide access to an extensive collection of stock photographs, which we regularly incorporate into our website designs. You are also welcome to provide your own photographs, which should be in a high-resolution digital format. Timely provision of these images is crucial to ensure the seamless development of your site.
WordPress
Our websites are developed using the WordPress Content Management System. At REACHRIGHT, we ensure that your site is regularly updated in line with the latest releases from WordPress. It’s important to note that WordPress is an independent platform, not owned or controlled by REACHRIGHT. Consequently, we cannot guarantee its perpetual functionality or that it will remain unchanged in the future.
Browser Testing
Browser testing in modern web development goes beyond ensuring a uniform look across different browsers and devices. Our focus is on optimizing the user experience to be compatible with the specific capabilities and limitations of each browser and device.
Desktop browser testing
- We conduct thorough testing on major desktop browsers, including Safari (Apple), Chrome (Google), and Edge (Microsoft).
- For requirements specific to older browser versions, we offer tailored solutions upon request, which can be discussed and estimated separately.
Mobile browser testing
- Recognizing the significance of mobile browsing, we rigorously test on popular small-screen devices.
- Our testing includes:
- iOS: Safari and Google Chrome on iPhone 12.
- Android 7: Google Chrome on Samsung Galaxy S21.
- We currently do not test on platforms such as Windows Mobile, Blackberry OS, Opera Mobile, Symbian, and other less common mobile browsers. Should there be a need for testing on these platforms, we are prepared to discuss and provide an estimate for these additional services.
Support
Ongoing Technical Support
We offer continuous technical support for your website, conditioned on your status as an active client and your adherence to monthly hosting fee payments.
Support Training
To facilitate effective communication and support, we provide complimentary training for one designated individual from your organization. This person will act as the primary contact between your website managers and our technical support team at REACHRIGHT. You have the flexibility to change this designated individual whenever necessary.
24/7 Monitoring and Backup
We ensure that your site is monitored and backed up around the clock. In the event of any issues, including site downtimes, our team is on standby to provide immediate assistance, ensuring minimal disruption and prompt restoration.
Support Hours & Availability
- Regular Support Hours: Monday to Friday, 8:00 AM to 5:00 PM CST.
- Extended Support: Available outside of regular hours at a rate of $150/hour.
Support Channels
Our support system primarily operates through email, online ticketing, and scheduled phone/video calls. Please note that our support does not extend to third-party applications that are not installed and managed by REACHRIGHT.
Changes and revisions
Themed Sites: For websites using our themed site designs, we do not offer revisions. You may purchase the tailoring option for an additional one time fee of $997.
Tailored Sites: If you opt for the tailored website option, the package includes one initial design concept along with one set of revisions. Should you require further changes or additions after these initial revisions, we are happy to accommodate these requests and will provide a separate estimate for any additional work.
Copyrights and Usage Rights
Client Responsibilities and Guarantees: You affirm that all text, images, and artwork you provide for the project are either your own or you have obtained the necessary permissions for their use. This is an essential guarantee from your end to ensure legal compliance.
Ownership and Access Post Final Payment:
- Client Ownership: Upon the clearance of your final payment, you will gain full ownership of all the visual elements specifically created for this project. This includes unrestricted access to all source and finished files. We will continue to host these files for your convenience. Moreover, you retain ownership of all text, images, and data you have provided, unless they are subject to third-party ownership.
- REACHRIGHT Ownership: We retain the ownership of the unique combination of these elements that form the complete design of the project. However, we will grant you an exclusive, perpetual license for the use of this design specifically for this project. This arrangement ensures that the design is not resold and allows us to use standard software licenses necessary for your project.
Rights to Display and Share Work:
- We take pride in our work and enjoy sharing our achievements and learnings. With your permission, we reserve the right to display and link to your project as part of our portfolio. This may include discussing the project on social media, websites, magazine articles, and books.
- Additionally, we would like to include a discreet link to our website at the bottom of your site, adhering to industry standards.
Local SEO Subscription
In short; You are hiring us (REACHRIGHT Studios LLC) to manage your Local Search Engine Optimization Campaign for the price of $1997 and $197/month as outlined below. If you commit to and maintain this service for a minimum of 12 months, the one-time setup fee of $1997 will be waived.
REACHRIGHT Will Provide:
Claim And Optimize Google My Business Listing
REACHRIGHT will claim and optimize your Google My Business listing with location-specific information, including hours, days open, name, address, phone number, website, welcome video (if provided), and other pertinent information. We will also insert up to 5 optimized location images for each location.
If you need us to claim and optimize other Local Listing Profiles such as Apple Maps Connect or Bing Places For Business we can provide you with a separate quote for that.
Submit Organization Listing to Pertinent Online Directories
REACHRIGHT will submit your listing information to over 25 different local listing services. On each of these listing sites, we will create a profile for your organization, including your Name, Address, and Phone Number (NAP). Other information will be included in these listings if available. We generally submit your listing to the following online directories:
- Bing
- Yelp
- BBB
- Yellowpages.com
- merchantcircle.com
- chamberofcommerce.com
- hotfrog.com
- ezlocal
- showmelocal.com
- cybo.com
- citysquares.com
- golocal247.com
- bizexposed.com
- manota.com
- nextdoor.com
- ablocal.com
- find-open.com
- usa-co.com
- maps.apple.com
- tomtom.com
- bizcommunity.com
- justlanded.com
- yellowbook
- brownbook
- + additional Data Aggregator submissions.
Monthly Citation Management
REACHRIGHT will manage each of these listings, making updates every month as needed, correcting any changes to the NAP citations that occur on the profile over time.
This will include but not be limited to duplicate listing suppression and redirection.
Monthly Reporting
Each month on the anniversary of your service start date, REACHRIGHT will provide a report on the performance of your Local SEO campaign. This report will include:
- Local Keyword Rankings
- User Review Updates With Instructions on how to best address
- Site Audit with On-Page Recommendations.
Client Agrees to:
Provide Admin Access
The Client will provide REACHRIGHT access to listings for:
- Google My Business
- Apple Maps Connect
- Bing Places For Business
The Client agrees to allow REACHRIGHT to make changes to these listings as necessary to optimize the campaign.
Billing
To allow enough time for the campaign to begin seeing results, we strongly recommend a minimum of 12 months of service. While this is our recommendation, this service can be canceled by either party with 30 days’ notice. This agreement (and billing) starts immediately.
No refunds will be given for partial months of service. In the event of cancellation, you will still have access to your online profiles. We will stop providing updates to the listing services listed above. The Client should expect most listings to disappear or change in a matter of months when these updates cease.
Should you choose to have REACHRIGHT manage your account again after cancellation, a $400 reactivation fee will be assessed.
Payment
The Client agrees to pay the amounts listed below for the services offered. Direct payment will be charged each month on the same day this agreement was initiated. If collection assistance is necessary, REACHRIGHT will be entitled to all collection costs. A credit card is required to be on file for all services. If payment is not received within 30 days, the service will be considered canceled. Should you choose to have REACHRIGHT manage your account again after cancellation, a $400 reactivation fee will be assessed.
Services Cost
- $1997 – Initial Setup Per Location (Waived for clients who pay for service for 12 months)
- $197 per month for the first location
- $150 per month for each additional location (for multisite churches)
Google Grant Management Subscription
In short; You are hiring us (REACHRIGHT Studios LLC) to manage your Google Ad Grant Account for the price of $2997 and $297/month as outlined below. If you commit to and maintain this service for a minimum of 12 months, the one-time setup fee of $2997 will be waived.
REACHRIGHT will provide:
Custom Campaign Setup
The setup phase of your campaign includes optimizing your Google AdWords account and taking a look at your current settings and goals. This part of the campaign will cover:
- Creating a campaign
- Location-based targeting
- Setup of correct device types for your campaign
- Understanding of overall market strategy, client goals, and market research
Keyword Research
In the keyword research phase, we’ll conduct a competitive analysis of 2-3 major competitors’ keywords to see which keywords your competitors are using successfully. This phase includes:
- Breaking keywords into relevant ad groups that Google uses to increase quality scores
- Inserting negative keywords as needed for terms that would not be valuable
Successfully implementing the keyword research phase will result in higher quality scores and more relevant traffic. We take these steps to meet Google’s recommended setup requirements and industry standards.
Ad Design
To create your ads, we’ll pair keywords in the headline with emotional calls-to-action in the body of the text. The ad design phase includes:
- Inserting dynamic keywords where applicable
- Featuring text from the destination page
- Rotating between multiple ads in each ad group
These techniques will increase your quality score and improve your visitors’ user experience. This phase also allows us to improve your return on investment by allowing Google to display the most relevant ads in your campaign.
Monthly Campaign Management
Split-testing ads are a great way to optimize a campaign. After collecting a few weeks of data, analytics allow us to effectively narrow out keywords, ads, and ad groups that convert fewer visitors than others. Continually optimizing your campaign by testing ads and keywords, analyzing results, and refining the keywords and ads allows us to continuously improve your campaign, driving more traffic to your site.
Monthly, we’ll also deliver:
- Evaluation of ongoing goals and account snapshot
- Weekly account monitoring and optimization
- Adding 10+ keywords
- Adding 3+ ads
Client Agrees to:
Google Ad-Words Account & Ad Spend
REACHRIGHT will be obtaining and applying for the Google Grant on your behalf. The ad account and the grant remain the property of the Client. The Client will not add their billing information to their Google Grant account. REACHRIGHT will not be held responsible for any billing as a result of doing so.
Billing
In order to allow enough time for the campaign to begin seeing results, we strongly recommend a minimum of 12 months of service. While this is our recommendation, the services provided can be canceled by either party with 30-days’ notice. This agreement (and billing) starts immediately. No refunds will be given for partial months of service. In the event of cancellation, you will still have access to your Google Ads account, but the campaign built by REACHRIGHT will be removed. In order to remain eligible for the grant, you will need to rebuild a campaign that meets all of Google’s compliance requirements. Should you choose to have REACHRIGHT manage your account again after cancellation, a $400 reactivation fee will be assessed.
If we do not secure your Google Grant within 90 days of entering this agreement, we will refund any payments made for Grant Management Services, upon your request.
Payment
The Client agrees to pay the amounts listed below for the services offered. Direct payment will be charged each month on the same day this agreement was initiated. In the event that collection assistance is necessary REACHRIGHT will be entitled to all collection costs. The management fee is based on a total monthly budget target and is not calculated on actual ad spend.
Services Cost
- $2997 – Initial One-Time Setup Cost (Waived for clients who pay for service for 12 months)
- $297 – Monthly Campaign Optimization & Management.
Sermon Sling Subscription
The purpose of this Agreement is to set forth the terms and conditions under which REACHRIGHT shall provide services to the Customer, including the production of 30-60 second vertical video clips from full-length sermon videos.
Description of Services
REACHRIGHT shall produce one, two, or three vertical videos each week for the customer.
- Video Production Services: REACHRIGHT shall produce 30-60 second vertical video clips from full-length sermon videos provided by the Customer.
- Source material will be downloaded from youtube or provided to REACHRIGHT in an HD format.
- REACHRIGHT will select sections of the sermon that in their estimation will have the biggest impact on social media channels. While you may provide feedback, this selection is based on the sole discretion of REACHRIGHT.
- Within one week REACHRIGHT will return one, two, or three video clips to the customer. Each of these videos will be in a vertical 1080×1920 format and will include:
- Professional Editing
- Captions
- Background Music
- Cover Image
- Social Descriptions
- Delivery: REACHRIGHT shall deliver the final video clips to the Customer in an mp4 format ready to post on social channels.
- REACHRIGHT welcomes customer feedback on all videos. That feedback will be used to inform future video production, but we will not provide revisions on videos already produced.
Payment
- At sign-up, the customer will specify if they would like 1, 2 or 3 videos produced each week. While the price is per video, billing is done monthly in advance.
- Pricing is as follows:
- 1 video per week – $550/month
- 2 videos per week – $840/month
- 3 videos per week – $1000/month
- All agreements are month-to-month. You may cancel at any time with 30 days’ written notice. No refunds will be given for unused portions of the month. REACHRIGHT reserves the right to cancel service without cause at any time. In the event of REACHRIGHT’s cancellation, a refund will be given for any service not yet fulfilled.
Intellectual Property
The Customer affirms that they own the rights to all video content provided to REACHRIGHT. Upon completion of the work, the client will own the rights to any content produced for them by REACHRIGHT.
General Terms And Conditions for All Products
Payments
Importance of Timely Payments: We trust you recognize the importance of promptly paying the invoices we issue. Timely payment is not only crucial for our business operations but also helps in maintaining a positive, ongoing relationship.
- Adherence to Payment Terms: It is expected that you adhere strictly to the payment terms as outlined in our agreement.
- Annual Payment Option: You have the option to pay for your subscription on an annual basis. Opting for this annual payment plan entitles you to a discount equivalent to one month’s subscription fee.
- Payment Method: We require your credit card or bank information to be on file. This information is used for automatic processing of your payments, unless you provide us with alternate instructions.
- Handling Late Payments:
- If a payment is overdue by 15 days, we will pause work on your project.
- If a payment is more than 30 days overdue, we will deactivate the subscription and associated accounts.
- Refund Policy:
- Generally, we do not issue refunds. However, if circumstances arise where a refund is considered the best solution, we will refund the amount paid for work not yet completed.
- Please note, there are no refunds for monthly or annual subscription fees.
Cancellations
Early Termination Terms: If you decide to discontinue your Website, Local SEO, or Google Grant Management service within the first 12 months from the start of your contract, certain conditions apply:
- Waived Setup Fees Become Due: Any setup fees that were initially waived as part of your service agreement will be invoiced and payable upon early termination. These setup fees are specific to each service:
- Tailored Website Design: $997
- Local SEO: $1997
- Google Grant Management: $2997
- Rationale for Fees: These fees are integral in preserving the mutual commitment agreed upon at the start of the project. They are intended to cover the initial setup expenses incurred in launching your service.
- Your Agreement and Responsibility: By choosing to cancel within this 12-month period, you acknowledge and agree to be responsible for these costs. We will issue an invoice for the respective amounts, and payment will be due as per our agreed terms.
Legal Disclaimer
No Warranty on Services: REACHRIGHT provides its services without any express or implied warranties. This means we do not guarantee specific results from our services, as outcomes can vary for each client. We disclaim all warranties to the extent permitted by law, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: While we strive for perfection, we cannot assure that our work will be entirely error-free. Therefore, REACHRIGHT cannot be held liable for any damages that may arise, including lost profits, savings, or other incidental, consequential, or special damages, even if you have previously informed us of potential risks. This limitation applies to both you and any third parties.
Content and Intellectual Property Disclaimer: REACHRIGHT does not endorse, nor is it responsible for, the content, accuracy, reliability, or completeness of any information, text, graphics, links, or other items contained on websites we manage or serve. We are not liable for any website’s use of intellectual property or copyrighted material.
Contractual Terms:
- Non-Transferability: This contract cannot be transferred to another party without REACHRIGHT’s explicit permission.
- Validity and Renewal: The contract remains valid as agreed and does not require renewal. If any part of this contract is found invalid or unenforceable, the rest of the contract still remains in effect.
- Dispute Resolution: In case of a disagreement, both parties agree to avoid lawsuits related to this project. Instead, disputes will be resolved through binding arbitration in Madison, Wisconsin.
- Indemnification: The client agrees to protect, defend, and hold harmless REACHRIGHT and its agents from any liabilities, losses, claims, and expenses, including legal fees, that might arise from this agreement. REACHRIGHT is not liable for any errors or omissions in its services, regardless of the cause of the damages.
- Jurisdiction: Despite the simplicity of the language used, this agreement is a serious legal document and falls under the exclusive jurisdiction of the courts in Wisconsin.
